Yesterday I talked at the MySQL Conference & Expo about our kickass MySQL Support Team. The topic was maybe unusual, but during these times of people unfairly putting us a bit in discredit, it was probably even more important to put us under the spotlights.
We’re a bunch of nice, happy people working together to deliver our customers and community the best support. I talked about where we came from, how we do it, what tools we use, and what customers are saying about us. The latter is not always positive, and I think it’s important to learn about our mistakes and not ignore them.My slides are up on our conference website. There are a few funny pictures in there!